Deputy Manager – Direct Access Accommodation

We are seeking a skilled and compassionate Deputy Manager to help lead a direct access accommodation service, delivering high quality support to people with complex needs and experiencing homelessness.

Position: Deputy Manager – Direct Access Accommodation
Salary: £32,439 – £35,909 per annum 
Location: Southend on Sea, Essex
Hours: 37 hours per week

Closing date: 12th May 2026

About the role

This is a key leadership role within a direct access accommodation service supporting people experiencing homelessness and multiple disadvantage. Working alongside and deputising for the Service Manager, you will support the day to day operational running of the service and lead a team delivering trauma informed, psychologically informed support.

Key responsibilities include:

• Overseeing service delivery and case management, ensuring high quality assessments, support planning and outcome monitoring.
• Managing complex and high risk cases, incidents and safeguarding concerns.
• Line managing and supporting accommodation staff, peer mentors and volunteers through supervision, appraisals and development.
• Supporting rota management, recruitment, induction and probation processes.
• Ensuring accommodation is safe, compliant and well managed, including void turnaround and occupancy levels.
• Supporting financial processes such as service charges, petty cash and budgets.
• Deputising for the Service Manager and representing the service internally and externally.
• Building effective relationships with statutory agencies, voluntary organisations and community stakeholders.

About you

You will have experience working within supported housing or homelessness services, supporting people with multiple and complex needs. You will be confident leading teams in a busy operational environment and experienced in managing risk, incidents and safeguarding. A strong understanding of trauma informed and psychologically informed approaches is essential, alongside excellent communication, organisational and decision making skills. You will be values led, resilient and committed to dignity, inclusion and recovery focused practice.

About the organisation

This organisation is a specialist homelessness charity providing accommodation and support to people experiencing homelessness. It is committed to equality, diversity and inclusion, co production and continuous improvement, with a strong focus on involving people with lived experience in shaping services.

Other roles you may have experience of could include:
Supported Housing Manager, Accommodation Manager, Assistant Service Manager, Housing Services Manager, Project Manager (Homelessness), Team Leader (Supported Housing), Recovery Service Manager.